At Gracie Jean, we want you to love every item you bring home. If something doesn’t work out, we’re happy to offer store credit or an exchange within our return window.
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return for store credit or to make an exchange.
We do not offer monetary refunds.
To be eligible, your item must be in the same condition that you received it—unworn, unused, unwashed, free of odors or makeup, with tags attached, and in original packaging. You’ll need your receipt or proof of purchase.
To start a return or exchange, please email us at:
📧 graciejeanco@gmail.com
Include:
Your full name
Order number
Item(s) you wish to return
Reason for the return
Please send all return packages to the address below:
Gracie Jean Boutique
ATTN: RETURNS
2015 West Broadway Street, Suite 10D
Ardmore, OK 73401
Items sent back to us without requesting a return first will not be accepted.
Once your return is approved and received, your store credit will be emailed within 2–3 business days (excluding weekends and holidays).
If you choose not to use a return label with tracking, Gracie Jean is not responsible for lost or missing return packages.
Approved returns will be issued as store credit in the form of an E-Gift Card.
Store credit expires 30 days after it is issued.
Please check your inbox, spam, and junk folders. If you still do not see your store credit after the processing window, email us at graciejeanco@gmail.com.
We are not responsible for packages lost, stolen, or damaged in the shipping process. All orders are shipped through USPS or UPS and include a tracking number for your convenience.
Our order processing time is 2–3 business days (this does not include shipping time).
Orders cannot be changed, canceled, or updated once they are placed.
This includes:
Adding or removing items
Applying discount codes
Changing shipping addresses
If you need to reroute a package already in transit, please contact the carrier directly:
USPS: https://www.usps.com/
UPS: https://www.ups.com/us/en/Home.page
You may skip shipping fees by choosing local pickup at checkout.
Pickup orders are ready within 1–2 business days. You will receive an email when your order is ready for pickup, along with instructions.
Pickup address:
2015 West Broadway Street, Suite 10D
Ardmore, OK 73401
Please bring your confirmation email when you arrive.
Please inspect your order upon delivery and contact us within 3 days if:
Your item is defective
Your item is damaged
You received the wrong item
For damage claims:
Email graciejeanco@gmail.com
Use your order number in the subject line
Include clear photos of the damage
Tags must still be attached
Item must be unworn
Damages will be reviewed within 2–3 business days (excluding weekends and holidays).
The following items cannot be returned or exchanged:
Authentic turquoise jewelry
Sterling silver jewelry
Fine jewelry
Health + beauty items
Swim + intimates
Seasonal + holiday items
Accessories + eyewear
Items purchased with a discount code
All SALE items
Gift cards
These items are final sale.
We do not offer direct exchanges due to limited inventory.
The fastest way to secure a new size or item is to:
Start a return request
Receive your store credit
Place a new order
We do not hold items for exchanges.
We do not offer monetary refunds under any circumstances.
Store credit is issued within 2–3 business days after your return is received. If you haven’t received it in that timeframe, please email us at graciejeanco@gmail.com with your order number.
We’re always here to help.
Email us anytime at: graciejeanco@gmail.com
